Suspension and wheel alignment shop software for inspection-led work

Why suspension and alignment shops need connected orders

Suspension and alignment shops need software because a short inspection can turn one booked complaint into several separate decisions. A customer arrives describing a knock, a pull or uneven tyre wear, but the lift check may reveal more than one issue. On pothole-damaged roads, you need a clear way to separate what the customer reported, what the mechanic found and what the customer has actually authorised. A paper note beside the lift does not give reception that shared view.

The difficulty is keeping the finding, explanation, price and decision together while other cars arrive. If reception is calling one owner while a mechanic waits for an answer, both lose track of the next step. In Georgia, imported used cars may also arrive with incomplete service records. Keep the current inspection factual rather than assuming what previous owners repaired. With Junto, bookings, check-in, work orders and approvals stay connected to the job instead of being scattered across conversations.

Turn lift findings into priced customer decisions

You can turn a lift finding into a customer decision by recording it first, pricing it at reception and requesting approval for the extra work. Mechanics report a finding from their phone and reception prices it before it goes to the customer. This gives each person a clear responsibility: the mechanic explains the observed issue, while reception prepares the commercial detail. Use specific descriptions so the owner understands which proposed action belongs to which finding, rather than receiving one unexplained total.

Extra work found during a job goes to the customer as an SMS link with the price (and often the mechanic's photo); the customer approves or declines each line, and the answer is saved in the order's history. That saved decision helps reception and the workshop work from the same record. A photo can support an explanation, but it should not replace a clear description of the finding and proposed work. If the customer needs clarification, discuss it before treating the line as authorised.

• Record the observed finding without guessing its cause.
• Describe the proposed work in language the customer understands.
• Price the relevant labour and part lines before sending.
• Check the saved decision before starting extra work.

Build clear orders without assuming a parts warehouse

A useful suspension work order separates labour from parts and makes the proposed scope easy to review. Order lines are labour or part lines; part lines carry a cost price as well as a sale price, which the profit report uses. Inventory and stock tracking are not part of Junto yet; parts are free-text lines. If you currently use a spreadsheet for parts availability, do not assume the work order replaces that process. Keep purchasing and stock checks explicit outside Junto.

For an inspection-led job, write lines that distinguish the finding from the repair you propose and any alignment work you quote. Avoid vague wording that leaves the owner unsure what is included. Enter part descriptions carefully, especially when an imported vehicle's specification needs confirmation. Software organises the order; it does not establish compatibility or replace workshop diagnosis. For technical specifications such as torque settings or tyre pressures, check the owner's manual or ask the responsible technician to verify the applicable information.

Run a typical day from booking to payment

A typical day in Junto follows the car from the calendar through check-in, inspection, approval and payment. Start by reviewing bookings and discussing the day's work with your team. Your public booking page at <shop>.junto.ge gives customers a place to request a visit online, with the shop confirming the booking. At arrival, record the complaint and use check-in photos and a signature. For a customer describing a noise in Tbilisi traffic or after a mountain-road journey, capture their description without treating it as a diagnosis.

Once the car is on the lift, the mechanic uses the phone view to report findings. Reception adds prices and sends extra work for approval, then checks the recorded answers before the team proceeds. During the day, customers can follow the repair's status on their phone rather than calling only to ask where things stand. At handover, prepare the invoice and record payment by cash, card, bank transfer or online. Review the order with the customer so declined work is not confused with completed work.

• Morning: review the calendar and check in arriving cars.
• Inspection: record findings and prepare priced order lines.
• Approval: send the SMS link and check each decision.
• Handover: explain the invoice and record payment.

Give customers a clearer view of the repair

Customers notice a clearer repair process when they can see the proposed work, its price and its status without relying on remembered phone conversations. Junto works in Georgian and English, in the browser on a computer or phone; customers get SMS in their language. For your reception team, that supports a consistent handover between the person receiving the car and the person explaining the bill. For the owner, it makes the difference between a reported complaint, an inspection finding and approved work easier to follow.

A free Junto car owner account keeps each car's service history, bookings and reminders, and can be shared with family. That is useful when the person bringing the car is not the only person who uses it. Explain findings plainly and avoid presenting an approval request as a guarantee that every noise or handling complaint has been resolved. If the customer arrived with concerns about periodic technical inspection, keep your explanation tied to the work actually inspected and completed rather than promising an inspection result.

Start with one repeatable workflow

You can start with one repeatable booking-to-payment workflow instead of trying to recreate every paper form at once. Junto offers a 14-day free trial with 100 free SMS. During the trial, take a current inspection-led job through check-in, findings, priced lines, customer approval and invoicing. When moving from paper or spreadsheets, agree which details your team will enter and where existing records will remain available. Do not assume an automated import: plan the transition around information your staff can check and maintain.

Choose a plan around your shop's setup: Start is 79 ₾ per month for 1 branch, 3 bays and 5 staff; Pro is 149 ₾ per month; Network is 299 ₾ per month for 2 branches, with each extra branch costing +99 ₾. Paying yearly costs 10 months. SMS costs 0.04 ₾ per segment from a prepaid balance. Before rolling out to everyone, agree staff roles, practise a declined-work scenario and check that your team understands who prices findings and who verifies approval.

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