Tyre shop software for seasonal rushes and busy bays

Why a tyre shop needs more than a paper diary

A tyre shop needs software to keep short jobs, shared bays and customer promises aligned during seasonal peaks. When calls arrive while your team is checking in cars or taking payments, a paper diary can stop reflecting what is actually happening. You need to know which bay is available, what each customer requested and whether a job needs extra work before promising the next arrival a time. Software gives reception and the workshop a shared place to check those details.

Your busiest week may include seasonal tyre changes, customers asking about stored sets and drivers preparing for mountain roads. In Tbilisi traffic, an uncertain arrival time can also disrupt a tightly packed day. No software removes those uncertainties, but a clear calendar helps you respond without relying on memory. Give each booking enough room for its expected work, and ask customers what they need before they arrive rather than treating every visit as the same short fitting job.

• Ask what work the customer wants before choosing a time.
• Check bay availability before promising an arrival slot.
• Record customer requests where the workshop can read them.
• Review gaps and unfinished work as the day changes.

Keep online bookings within your bay capacity

Junto helps you organise incoming bookings around available bays rather than a separate list of phone promises. The calendar shows the day by bay and will not put two cars in one bay; it offers another free time instead. That matters when several people contact reception while work is already underway. Your team can consult the same calendar before agreeing to a visit, rather than discovering a conflict only when both customers arrive and expect immediate attention.

Online booking in instant mode lets customers pick a free slot; a shop sets how many cars online bookings may bring at once. Use that setting to keep online arrivals within the capacity you are prepared to offer, rather than assuming every bay should receive online work simultaneously. Each shop has a public booking page at <shop>.junto.ge. Customers can also find services and book through junto.ge/services; the shop confirms the visit. Keep your team clear about the booking mode you use.

Handle reminders and stored-tyre expectations honestly

Reminders help customers remember their visit, but you still need a plan for missed appointments. Junto sends the day-before reminder from 18:00 Tbilisi time: by push to the car owner's Junto app, and by SMS only if the shop switches SMS reminders on (one reminder is at most 2 segments, 0.08 ₾). Check your SMS setting and prepaid balance before the rush. When a customer does not arrive, review the calendar and contact them before making a new promise for that bay.

Stored-tyre work needs a clear boundary between useful notes and dedicated storage management. Junto has no tyre-hotel (stored tyres) module; stored-tyre notes can be kept on the order or vehicle record only as free text. If you store sets, agree on a consistent note format so staff can understand what was recorded. Do not treat those notes as a dedicated storage inventory. If your existing storage process depends on specialised software, assess that requirement separately before moving it into Junto.

Run a typical busy day from arrival to payment

A typical day in Junto starts with checking the calendar, then following each car through check-in, work and payment. Before arrivals, review the day's bays and make sure staff understand the planned jobs. At check-in, record the car with photos and a signature, and put the requested work on an order with labour and part lines. Photographs give you a record to refer back to; clear order lines help the workshop distinguish the customer's request from anything discovered during the visit.

During the job, the mechanic can use the phone view to see the work order. If inspection reveals additional work, send the customer an SMS approval link so they can see each suggested line and its price before work starts. At collection, use invoices and payments to record the transaction, whether it is cash, card, bank transfer or online. Before closing, review the calendar, remaining work and reports so the next day's team starts with context rather than a verbal handover alone.

• Morning: check bookings by bay and review the requested work.
• Arrival: check in the car with photos and a signature.
• Workshop: use the work order and request approval for extras.
• Collection: issue the invoice and record payment.
• Closing: review unfinished work and the next day's bookings.

Give customers clearer information during the rush

Customers notice a clearer booking process and a better explanation of what you intend to do. Instead of relying only on a hurried call, they can find your shop online and request a visit. During the job, an approval link shows the suggested work and its price before it starts, and the owner can follow the repair's status on a phone. For a busy tyre shop, this gives you a concrete way to explain an extra task without assuming consent.

Language support also matters when reception and workshop staff need to communicate clearly with customers. Junto works in Georgian and English, in the browser on a computer or phone; customers get SMS in their language. A free car owner account keeps each car's service history, bookings and reminders, and can be shared with family. Explain that option when it helps a household coordinate visits, but keep check-in focused on the work requested rather than turning every collection into an account-registration conversation.

Start with a trial and a manageable move from paper

Start by testing a normal working day in the 14-day free trial, which includes 100 free SMS. Bring your upcoming bookings and the vehicle notes you actually need from paper or spreadsheets, then enter and check them before relying on the calendar. Do not assume an automatic import. Practise check-in, an order, extra-work approval and payment with your team. Set staff roles and agree who maintains bookings, so a new shared system does not become another record that only one person updates.

Choose a plan around your shop's structure: Start costs 79 ₾ per month for 1 branch, 3 bays and 5 staff; Pro costs 149 ₾ per month; Network costs 299 ₾ per month for 2 branches, with each extra branch costing +99 ₾. Paying yearly costs 10 months. SMS costs 0.04 ₾ per segment from a prepaid balance. Before committing, check the plan against your staffing and branch needs, and test the storage-note limitation against the way your seasonal operation works.

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