Car diagnostics centre software for findings and follow-up work

Why a diagnostics centre needs a clear record

A diagnostics centre needs software because its first deliverable is a finding and a recommendation, not necessarily a completed repair. You may begin with a warning light, an intermittent fault or a customer's description of a noise. Your team then needs to explain what was checked, what was found and what you recommend next. If those details sit across paper notes, messages and a spreadsheet, your manager has to reconstruct the story before discussing approval or preparing the invoice.

Your work order should distinguish the diagnosis from any proposed repair, so you can explain what the customer is paying for even when they decline further work. That distinction is useful when an imported used car arrives with an incomplete history, or when a car has an LPG/CNG conversion that you need to understand before proceeding. Record the customer's account rather than treating it as a confirmed cause. Software supports that record; it does not replace your technician's investigation or the vehicle's technical documentation.

• What concern did the customer ask you to investigate?
• What did your team find, and what supports the finding?
• Which next steps need the customer's approval?
• Which recommendations were not carried out?

Turn findings into approved work without losing declined lines

Junto connects findings to customer decisions through work order lines and SMS approval. Extra work found during a job goes to the customer as an SMS link with the price (and often the mechanic's photo); the customer approves or declines each line, and the answer is saved in the order's history. For your manager, this creates a recorded answer to a specific proposal rather than a vague recollection of a phone call. Prepare clear labour and part lines so the customer can understand the decision.

Declined work remains part of the record rather than disappearing from the conversation. Lines the customer declined, or that were still pending when the car left, are kept as "recommended, not done". This distinction matters at collection: you can explain what your team completed and what remains a recommendation without presenting both as finished repairs. On a later visit, that history provides context for a fresh discussion. Do not assume an earlier recommendation proves the cause of a new complaint; assess the car again.

Start the day with bookings and a useful check-in

A typical day starts with your bookings and calendar, followed by a check-in that captures the customer's concern. Online booking can offer an "I am not sure, I need a diagnosis" option that books the shop's diagnosis service. That gives customers a route into your workshop without asking them to identify a failed component themselves. Each shop has a public booking page at <shop>.junto.ge. Customers can also find services and book through junto.ge/services, with the shop confirming the visit.

At arrival, use Junto's car check-in with photos and a signature to record the vehicle's condition, then open the work order with the diagnosis work you have agreed. Ask when the symptom happens and what work the customer knows about, especially if the car's earlier history is incomplete. In Tbilisi, a concern described as happening in traffic may need a different conversation from one noticed on mountain roads. Treat those details as investigation context, not a diagnosis, and avoid promising a repair before your team has established the finding.

Keep the mechanic, manager and customer on the same job

During the day, Junto gives mechanics a focused job view while your manager handles the commercial conversation. Mechanics see only their own jobs on their phone (the Junto mechanic app or the web), run job timers based on server time, tick off tasks, add photos and report "found another problem"; they never see prices. Your manager can then review the finding, prepare the proposed work and ask the customer for a decision. This separates the technician's observations from the explanation of scope and price.

Customers notice a clearer explanation of what happens next, rather than just a request to agree to more work. They see each proposed line with its price before extra work starts and can follow the repair's status on their phone. Junto works in Georgian and English, in the browser on a computer or phone; customers get SMS in their language. At collection, review the work carried out and the recommendations left undone, then use invoices and payments to close the paid work through cash, card, bank transfer or online payment.

Move from paper or spreadsheets with one clear workflow

Getting started is easiest when you agree on a simple workflow before replacing your paper forms or spreadsheet habits. Start with a representative diagnosis job and decide what your team should record at booking, arrival, investigation, approval and collection. Use Junto's 14-day free trial with 100 free SMS to practise that sequence. Keep your existing records available while you establish the new routine; do not assume that a paper note or spreadsheet entry will appear in Junto without your team checking how it should be carried forward.

Choose a plan around your workshop's structure and confirm the fit before committing. Start costs 79 ₾ per month and includes 1 branch, 3 bays and 5 staff; Pro costs 149 ₾ per month. Network costs 299 ₾ per month for 2 branches, with each extra branch costing +99 ₾. Paying yearly costs 10 months. SMS costs 0.04 ₾ per segment from a prepaid balance. Include SMS use in your operating review, since customer approvals and reminders are part of the workflow you are putting into practice.

• Agree how your team describes a finding and its recommendation.
• Set staff roles and practise the mechanic's phone workflow.
• Test a proposed extra-work line and its customer response.
• Check the invoice against completed and approved work.
• Review how your team explains recommendations left undone.

Manage the centre beyond the individual diagnosis

Owners and managers need a view beyond individual findings, and Junto includes reports, staff roles and support for several branches. Use reports alongside a review of actual work orders to understand where your process needs attention. For example, examine whether your team clearly records the finding before asking for approval, and whether the final explanation matches the completed work. Do not judge a diagnosis only by whether it leads to a repair: a well-supported finding can be a valid paid outcome even when the customer chooses not to proceed.

Customer continuity also matters after the car leaves, and Junto provides SMS reminders, reviews and a free car owner account. The account keeps each car's service history, bookings and reminders and can be shared with family. For corporate customers, Junto also has a fleet client portal. These tools support an ongoing relationship, but your written recommendations still need to be understandable on their own. Explain what remains unresolved and what the customer should discuss with you next, without turning a declined line into a claim that the work was completed.

Questions and answers